Terms of Service

Last Updated: May 2026

1. Acceptance of Terms

By accessing or using TrueRate Energy, you agree to these Terms of Service. If you do not agree, you should not use the website.

2. Informational Purpose Only

TrueRate Energy provides electricity plan comparison information for educational and informational purposes only. TrueRate Energy is not a retail electric provider, utility company, broker, legal advisor, financial advisor, or government agency.

3. No Guarantee of Accuracy

Electricity pricing, plan availability, promotional offers, fees, bill credits, contract terms, utility delivery charges, taxes, and provider information may change at any time without notice. While TrueRate Energy attempts to provide useful comparison information, we do not guarantee that any information displayed on the website is complete, current, accurate, or error-free.

Users should verify all plan information directly with the retail electric provider before enrolling in any electricity plan.

4. Estimated Bills and Calculations

All monthly cost estimates, savings estimates, plan rankings, comparison results, and calculated amounts are estimates only. Actual electricity bills may vary based on usage patterns, weather, billing cycles, utility delivery charges, taxes, provider fees, contract terms, promotional credits, minimum usage requirements, time-of-use pricing, and other factors.

TrueRate Energy does not guarantee that a user will receive any specific bill amount, savings amount, rate, plan, credit, or provider offer.

5. User Responsibility

Users are responsible for reviewing all plan documents, Electricity Facts Labels, Terms of Service, Your Rights as a Customer documents, provider disclosures, enrollment pages, and contract terms before selecting or enrolling in any electricity plan.

Users should not rely solely on TrueRate Energy when making energy service decisions.

6. Provider Information and Third-Party Data

TrueRate Energy may display information from retail electric providers, public sources, provider websites, Electricity Facts Labels, third-party data sources, affiliate networks, or manually collected information. Provider information may become outdated, incomplete, unavailable, or inaccurate.

TrueRate Energy reserves the right to add, remove, modify, reorder, update, or exclude any provider, plan, rate, offer, logo, ranking, recommendation, or comparison result at any time and for any reason.

7. No Provider Endorsement

The appearance of a provider, provider name, logo, plan, rate, or offer on TrueRate Energy does not mean that the provider endorses, sponsors, approves, partners with, or is affiliated with TrueRate Energy unless expressly stated.

Provider names and logos may be used for identification and comparison purposes only.

8. Affiliate Disclosure

TrueRate Energy may receive compensation, commissions, referral fees, advertising revenue, or other benefits when users click links, submit forms, request information, or enroll with certain providers or third-party services.

Compensation may influence which providers or plans are displayed, how they are displayed, or whether certain links are available. However, TrueRate Energy aims to provide useful and transparent comparison information.

9. No Guarantee of Enrollment

TrueRate Energy does not guarantee that a user will qualify for, be approved for, or successfully enroll in any electricity plan. Retail electric providers may apply their own eligibility rules, credit requirements, deposit requirements, service area limitations, identity verification procedures, contract conditions, and enrollment decisions.

10. Website Availability

TrueRate Energy may modify, suspend, discontinue, update, or restrict access to any part of the website at any time without notice. We do not guarantee uninterrupted access, error-free operation, or continuous availability of the website.

11. Prohibited Uses

Users agree not to misuse the website, interfere with website operation, attempt unauthorized access, scrape or copy data at scale, submit false information, reverse engineer site functionality, or use the website for unlawful, deceptive, abusive, or harmful purposes.

12. Intellectual Property

All TrueRate Energy website content, design elements, text, layouts, calculators, comparison tools, branding, graphics, and original materials are owned by or licensed to TrueRate Energy and are protected by applicable intellectual property laws.

Users may not copy, reproduce, distribute, modify, sell, or exploit TrueRate Energy content without written permission.

13. Third-Party Websites

The website may contain links to third-party websites. TrueRate Energy is not responsible for third-party websites, provider enrollment pages, privacy practices, terms, content, pricing, errors, omissions, or business practices.

Users access third-party websites at their own risk.

14. Disclaimer of Warranties

TrueRate Energy is provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, non-infringement, availability, and error-free operation.

15. Limitation of Liability

To the fullest extent permitted by law, TrueRate Energy and its owners, operators, affiliates, employees, contractors, agents, service providers, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from use of the website or reliance on information displayed on the website.

This includes damages related to incorrect pricing, outdated plan information, provider disputes, enrollment issues, billing differences, service interruptions, lost savings, or decisions made based on website content.

16. Indemnification

Users agree to defend, indemnify, and hold harmless TrueRate Energy and its owners, operators, affiliates, employees, contractors, agents, and partners from any claims, damages, losses, liabilities, costs, and expenses arising from use of the website, violation of these Terms, misuse of information, or violation of third-party rights.

17. Changes to These Terms

TrueRate Energy may update these Terms of Service at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

19. Dispute Resolution and Venue

Any dispute, claim, or controversy arising out of or relating to these Terms of Service or the use of the website shall be resolved exclusively in the state or federal courts located in Harris County, Texas. Users agree to submit to the personal jurisdiction of such courts and waive any objection to venue.

20. Copyright and DMCA Notices

TrueRate Energy respects the intellectual property rights of others. If you believe that any content on the website infringes your copyright, please submit a notice through the Contact page containing sufficient information to identify the copyrighted work, the allegedly infringing material, and information reasonably sufficient to permit us to contact you regarding your claim.

21. Contact

Questions regarding these Terms of Service may be directed through the Contact page.